Meet The Board
Erin Bracken, CFE, AIC is an SIU Investigator with Zurich North America Claims. She obtained a Master’s Degree in Criminal Justice from Northeastern University in 2003. After working as a private investigator, she began her career in the insurance industry in 2004. Over the years, she has held positions as a claims case handler, senior corporate compliance investigator and field investigator. Erin was previously a Director with New England IASIU before becoming Vice President, and now President.
Vice President 2021
Tania Spring is a SIU Supervisor with MAPFRE Insurance. She has been in the insurance industry since 1992, starting her career with Amica Insurance. She has been with MAPFRE/Commerce Insurance since 1996 and transitioned to the SIU in 1999. Tania holds SCLA, INS and AIC designations. Tania served on the Board of Directors prior to being elected to Vice President.
Sue MacKay, FCLS, CIFI, CPIW is a Senior Special Investigator with Hanover Insurance. She holds a Masters in Criminal Justice from Anna Maria College. She has been in the insurance Industry for 40 years, starting her career with Sentry/Middlesex Insurance. She has been with Hanover Insurance for the last 33 years. Sue is a Life Member of NEIASIU, Past President of NEAIFI and the past President of Mass Chapter of IAAI. She has also sat on a number of Boards including IAMI.
Heidi Mussler is the SIU Manager at Quincy Mutual Fire Insurance Company and also works in their Legal Department. She has been in the insurance industry since 1998, starting her career with Safeco in Los Angeles as a field investigator for casualty claims. She has been with Quincy Mutual since 2002, and has worked in SIU since 2004. Heidi holds CPCU and CIFI designations. She is a long-time member of both NEIASIU and NEAIFI, is a member of the Boston CPCU Society, and was previously a Director with New England IASIU before becoming Treasurer.