Superhero SIU: Good Faith Claims Handling

September 3, 2025 

Time: 2:00 PM ET

Speaker: Dan Thenell and Chelsea Pyasetskyy of the Thenell Law Group

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Good faith claim handling is what we all strive for in investigations. However, case law and statutory frameworks can be Kryptonite for unaware claims and SIU during investigations. This presentation will provide an overview of good faith claim handling. We will also review recent changes in statutory frameworks and case law that investigators should know in their investigations, so they can be superheroes.

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Click here to register.

ALE Fraud: Secretive Scheme Exposing Big Dollars

September 17, 2025 

Time: 2:00 PM ET

Speaker: Tim Tapply of Brand & Tapply, LLC

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We are in an age where even Alternate Living Expense (ALE) coverage is targeted by fraudsters, and the crime is resulting in large losses. Recent schemes have been uncovered where insureds provide falsified leases, fraudulent housing documents, fake payments and invoices, all in an effort to stuff their pockets. Renting homes and then canceling the next day just to generate an invoice, doubling lease amounts and pocketing the difference, fabricating animal boarding fees, and setting up fake accommodations are all things we have encountered. Unbeknownst to carriers, they are getting fleeced for, in some instances, hundreds of thousands of dollars.

Carriers rarely expect their insureds to use such schemes and adjusters typically are not equipped to identify the warning signs. In this training we will review two case studies and discuss how proper investigation uncovered the fraud.

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Click here to register.