The increased popularity of applications like FaceTime and Skype may be the catalyst to push digital interaction with healthcare providers into the mainstream. And this social norm is coming at the perfect time. Telemedicine technology which allows health care professionals to evaluate, diagnose and treat patients in remote locations, is a much talked about advancement that could help in an era where access to care is of concern.  In this session we will explore the applicability of telemedicine in workers’ compensation and how it compliments nurse triage.  In a healthcare reform era, facing physician shortages and other market pressures, the opportunity for providers and patients to discuss and diagnose conditions could have substantial impacts on access to care, cost containment and improved productivity.   Attendees will be able to learn the definition of telemedicine versus telehealth and explore how both nurse triage and telemedicine together can ensure injured employees are assessed at the time of injury for the most appropriate level of care and provided with access to a board certified physician when treatment is needed and also to learn when telemedicine makes the most sense.

Tammy Bradly, VP of Clinical Product Development, Coventry

This program is a Universal Law Enforcement Identity Theft program that will assist you in identifying the presence of an Impostor. Anyone for whatever reason who steals the real identity of another person can potentially be identified and located using this new investigative technique. This presentation will teach participants a new and dynamic method of identifying Identity Thieves aka Impostors using multiple State and Federal databases.The instructors will focus on foreign national impostors using stolen identities to hide in plain sight and commit various offenses in the New England area.  The attendees will learn how to detect the accuracy of the information supplied by the insured when obtaining a policy.  The presentation will be co present with NICB Agent, Mark Huard, who will show attendees how NICB can be utilized as a resource in these types of investigations as well as a referral resource when these issues have been identified. The techniques used to investigate and confirm VINs on insured vehicles will be used to show how the same techniques can be utilized to identify the identity of the insured. Discussion of statistical data to demonstrate how important it is to assess the proper risk on a policy.

Officer James Scott, Saugus Police & Special Agent, Mark Huard, NICB

The course is designed to demonstrate how auto finance fraud, used car dealer fraud, and automobile straw purchasing is the new face of auto theft.  This activity is often miscategorized by financial institutions and insurance companies as an identity theft or credit loss and is routinely considered by law enforcement as a civil matter.  The course will show clear examples of organized criminal activity, money laundering, and insurance fraud on a local, national and international scale.  The presentation will discuss many fraud related crimes with real examples from New Jersey cases involving vehicles, such as subleasing scams, title fraud, identity theft straw buyers and why they should be considered criminal offenses as opposed to civil matters.  The attendees will learn the essentials of automobile fraud/automobile loan fraud and the definition of straw buyer and the red flags when investigating these cases.  Sgt Pyrzanowski will discuss how to identify fraudulent documents such as fake pay stubs and terms used in investigating Loan Fraud with concentration on fraud in the loan application.  The course will show how loan fraud is often the foundation to insurance fraud and other financial crimes.

Detective Sergeant Jarek Pyrzanowski

Updates on coverage issues related to medicinal and recreational marijuana as well as the sale of insurance to medicinal and recreational dispensaries.  What position is your company taking regarding selling policies of insurance, as well as coverage issues which are arising in the rapidly emerging marijuana market.  While states are enacting laws allowing both medicinal and recreational use, federal law still views it as a controlled substance.  Is your company selling insurance to this industry? If not, why not? What types of coverage are being offered? General Liability Coverage?  Business Owner Coverage?  Professional Liability? Medicine Coverage?  How about Workers’ Compensation Coverage?    What position are federal prosecutors taking with regard to medicinal and recreational facilities in view of the fact that state laws are allowing these businesses to operate? Attendees will learn the coverage issues arising in the handling of marijuana claims; the differences between state and federal law related to marijuana; and what type of insurance policies are being sold to the marijuana industry.

Attorney Jack Parenteau, Founder/Partner, Parenteau & O’Hara, P.C & Attorney Diana D O’Hara, Founder/Partner, Parenteau & O’Hara

​UC Shapiro will provide an overview of the FBI’s Theft of Trade Secrets, Counterfeit Goods Trafficking, and other Intellectual Property Rights (IPR) criminal infringement investigations.  He will also highlight a profile of counterfeiters with a particular focus on actors engaged in the manufacture and trafficking of counterfeit pharmaceuticals.  UC Shapiro will also highlight the structure and mission of the National Intellectual Property Rights Coordination Center.  Attendees will learn the latest trends in counterfeit pharmaceutical trafficking as well as the best methods for collaborating with law enforcement on criminal investigations and community outreach. 

Steven Shapiro, Unit Chief, FBI Intellectual Property Rights Unit

Research shows that while the number of emergency room visits have declined, spending in emergency room fees continues to increase.  This presentation examines deceptive billing practices committed by ambulance companies, emergency room providers, and urgent care clinics.  An understanding of the deceptive billing practices utilized by these emergency care providers will assist claim examiners and investigators to detect fraudulent charges.  Attendees will be able to identify deceptive billing practices committed by emergency care providers and understand relevant billing codes and fees contained in medical records and bills submitted by emergency care providers.

Attorneys Doug McInnis and Marykate Williams, Morrison Mahoney

Every investigation involves connecting the dots between people, objects, places and events. Understanding the abundance of data available through technology is vital to any modern investigation.  This session will educate you on the limitless possibilities and the value added to any investigation through the lawful use of digital forensics and open source investigations to include mobile device and computer forensics and the proper navigation of the Surface Web, Deep / Dark Web and Web 2.0.

Rich McKeon, CCE., CSMIE; Partner at Cyfortec Group

Attendees will learn how NICB uses cell phone data in our investigations.  The basics will be covered of cell phone data and terminology and discuss data challenges.  Also, there will be a brief product demo of the GeoTime and GeoTime Call Records Tool software to show how the data is processed, analyzed, and visualized.  Case studies will also be discussed that show how the NICB used this data and software to create products that helped contribute to successful arrests and indictments. Attendees will learn the basics of cell phone data and terminology; understand the basics of the GeoTime Call Records Tool that is used to process raw cell phone data files and understand the basics of the GeoTime software that is used to map records and provide 2D and 3D data visualization.

Jeff Rasmussen, Senior Tactical Analyst, National Insurance Crime Bureau

​Fraud and crime in the marine world exists.  From the theft of high valued outboards and marine electronics by Cartels to the more mundane “slip and falls” at marina docks and piers, fraud is ever present.  This course will review theft trends, vessel theft and identification and marine based fraud schemes.  We will review ocean marine, recreational and inland marine topics ranging from high seas incidents to over the road transportation fraud.  

Daniel Rutherford, Director, Claims & Risk Management

Have you ever been able to pick a suspect or witness out of thin-air? We can provide you with introductory material on how to perform search techniques that utilize information gathered by private corporations. Using differing techniques, this information can be obtained and used by private and public sector investigators to further their investigations – or even develop leads in a case where they may not otherwise exist. This training will primarily focus on new techniques utilizing Google geo-fence locations searches and reviewing user account data. It will also incorporate preserving and pinpointing user locations with new forms of cellular service provider data.  We will also discuss techniques that can be used to further your investigations when there is a known suspect, such as Google Takeout, Google locations, and other types of information that can be gained from certain apps.

Detective Sergeant Aimee Moller – Plymouth NH Police Department and Matthew Wilmot, CFEI, NH State Fire Marshal’s Office

Discuss Identity Theft vs identity fraud, how identities are assigned and different ways in which they are compromised. Tonya will discuss investigative techniques used to investigate these crimes and highlight a few investigations her office has done in the past.

Tonya Perkins, Special Agent in Charge, Boston Field Division for the Social Security Administration, Office of Inspector General